Explore our FAQs below to learn more about Raleigh Orthopaedic and the orthopedic care we provide in Wake County, NC. If you have any additional questions, please feel free to contact us at (919) 781-5600.

General Raleigh Orthopaedic FAQs

What is an Orthopedic Surgeon? See Full Details

An Orthopedic Surgeon is a medical doctor who specializes in the treatment of the musculoskeletal system, including bones, joints, muscles, ligaments, tendons, nerves, and skin.

What is a Podiatrist? See Full Details

A Podiatrist, or foot doctor, is a licensed Doctor of Podiatric Medicine (D.P.M), specializing in conservative alternative methods of medical care of the foot, ankle, and lower extremities.

What is a PA and a NP? See Full Details

A PA is a Physician Assistant. An NP is a Nurse Practitioner. Raleigh Orthopaedic Clinic’s Physician Assistants and Nurse Practitioners work directly with our doctors.

What are your hours of operation? See Full Details

We are open Monday through Friday from 8:00 AM – 5:00 PM.

In addition, we have Orthopaedic Urgent Care Centers available for prompt, expert care for a variety of orthopedic conditions for patients of all ages. Raleigh Urgent Care is open from 8AM to 8PM Monday through Sunday, while Garner, Holly Springs, and Wakefield Urgent Cares are open weekdays from 8AM to 4PM.

Where are your offices located? See Full Details

We have several locations available to patients, including the Raleigh Orthopaedic Performance Centers throughout the Triangle region. Find the location nearest you.

What offices do the Raleigh Orthopaedic Clinic doctors visit? See Full Details

We have several clinic offices in the Triangle, including Raleigh, Garner, Cary, Holly Springs, Wakefield, and West Cary-Panther Creek. All of the Raleigh Orthopaedic Clinic physicians come to the Raleigh location at least one-half day per week, and most of our doctors travel to our satellite offices. Our online scheduling system and dedicated scheduling specialists can help you determine which provider and location is best for you. In addition, you can visit each clinic location page to find out which doctors provide care at that location.

Appointment FAQs

How do I schedule an appointment? See Full Details

To schedule an appointment at one of our convenient clinic locations in the Triangle, please book online or call (919) 781-5600 to speak with one of our appointment specialists.

If I have already been treated by another orthopedic practice, what do I need to do to make an appointment at Raleigh Orthopaedic? See Full Details

Please call the appointments line (919) 781-5600 and the appointment specialists will determine whether you will need to provide physician’s notes, surgery notes, x-rays, etc. for review prior to making the appointment.

How do I make an initial appointment for a workers’ compensation claim? See Full Details

The patient needs to contact their employer or case manager, and the employer or case manager will call to make the initial appointment at Raleigh Orthopaedic Clinic. Learn more about the Raleigh Orthopaedic Clinic Workers Compensation Department.

Does it matter which physician I see? See Full Details

Our providers are fellowship-trained in their areas of expertise. If you are unsure about which physician you need to see, please call our office at (919) 781-5600, and our appointment specialists will help you schedule an appointment for your specific condition.

What should I bring to my appointment? See Full Details

If you are a new patient, please complete and submit the online patient registration form prior to your upcoming appointment.

In order for us to better serve you, it is very important that you bring the following items to your visit:

  • Photo identification
  • Your health insurance card and co-payment
  • A list of current medications
  • Any and all previous X-ray, MRI, CT, or bone scans
  • Your referring physician and primary care physician’s name, address, & phone number
  • A list of your questions and concerns
  • Completed patient forms
  • New patients: please complete and submit the patient registration prior to your scheduled appointment
  • Note: Patients under the age of 18 must be accompanied by a parent or legal guardian

Insurance and Payment FAQs

What insurances do you accept? See Full Details

Raleigh Orthopaedic accepts a wide range of insurance plans, including Aetna/Coventry, Blue Cross, Cigna, Humana, Humana Military/Tricare East, MedCost, Medicaid, Medicare, Multiplan/PHCS, Prime Health, and United Healthcare. To learn more about healthcare coverage, please visit our health insurance page.

It is best to check with your insurance company before making an appointment to determine if your visit will be covered.

Do I need to contact my insurance company? See Full Details

We recommend that you make yourself aware of your insurance coverage. There is likely to be some out-of-pocket expense, so you may want to contact your insurance plan to discuss your coverage and what portion of the surgery you will be responsible for. Any co-pay amount you might owe is due at the the time of check-in.

Will you contact my insurance company for authorization? See Full Details

Yes, Raleigh Orthopaedic will contact your insurance company to verify that your insurance coverage is current and active. This will be done by our office either online or by calling the insurance company directly. Some insurance plans will also require pre-certification of the procedure prior to surgery. If your plan does require pre-certification, we will be sure to obtain the authorization about a week prior to surgery. Please be sure that we have the correct information on file, especially if your insurance has changed recently.

How do I pay my bill? See Full Details

For your convenience, Raleigh Orthopaedic Clinic now offers online bill payment through PatientCo, a payment technology company built specifically for healthcare. For more information, please visit https://www.gopatientco.com/#/ 

Alternatively, you may send your payments by mail to the following address:

Raleigh Orthopaedic Clinic
PO Box 2509
Garner, NC 27529

For questions or concerns regarding your bill, please contact our billing department at (919) 863-6920.

Is a co-payment required for clinic visits? See Full Details

Your insurance policy determines whether or not you have a co-pay for your clinic visits; however, under most insurance policies, a co-pay is due at each visit.

Orthopedic Surgery and Surgery Center FAQs

Is it necessary for me to visit my primary care physician or medical doctor before surgery? See Full Details

Patients who have an extensive medical history or cardiac issues may require a visit with their medical doctor and/or cardiologist prior to surgery for medical clearance. Your surgeon will let you know if you need a pre-operative medical clearance and give you the necessary paperwork to be completed by your physician. Not all patients will need medical clearance or a visit with their medical doctor.

Why do I need to come back to the office for a history & physical appointment before surgery? See Full Details

The hospitals and surgery centers require that you have a history and physical evaluation no greater than 30 days prior to the surgery date. In most cases, this evaluation is completed in the office with the physician assistant or nurse practitioner about one week prior to surgery. At this appointment, you will sign the consent for surgery, the provider will listen to your heart and lungs, go over your medical history, and answer any questions you may have about the procedure or recovery.

Why do I need to go to the hospital for a pre-operative visit? See Full Details

Some patients will also have a pre-operative appointment at the hospital prior to surgery. This appointment is required by anesthesia for patients who have certain medical conditions that need to be evaluated by the hospital staff. They may perform tests or labs as deemed necessary by the anesthesiologist. Not all patients will be required to have a pre-operative visit at the hospital. Your surgeon or surgery scheduler will inform you if this appointment is necessary.

What time do I have to be at the hospital or facility? See Full Details

Your arrival time will vary depending on the procedure, anesthesia type, and surgeon preferences. Patients will be instructed by their surgery scheduler on what time to arrive at the facility. Typically this will be 2-3 hours prior to the surgery time.

Can I have something to eat before I go to the hospital? See Full Details

You will not be permitted to eat or drink anything as of midnight the night before surgery. This is required by anesthesia and your surgery may be cancelled if you do so. Exceptions may be made for children, diabetics, or patients with surgery late in the day.

What should I bring with me to the hospital? See Full Details

Be sure to bring a picture ID and your insurance card. If you are staying overnight, you may bring a few items of comfort such as your toothbrush, slippers, and night clothes. It is recommended that you leave any valuables or other items that are not necessary at home.

How much will my surgery cost? See Full Details

The surgery fees are made up of three parts: the surgeon’s fees, the hospital fee, and the anesthesia fees. Upon your request, we can provide you with the estimated charges for the surgeon. We can also provide you with the contact information for the facility and anesthesiologist to get their charges. The charges for the surgery are not necessarily the same as what the insurance will agree to pay. The amount the insurance will pay is based on the contracted rates between the payor (the insurance company) and payee (surgeon, facility, and anesthesiologist).

How long will my recovery be? See Full Details

The length of your recovery depends on many factors. Your recovery will depend on the surgical procedure itself, how your body responds to the surgery, and what you determine as being recovered. Recovery from surgery is a gradual process. The first few days are usually the most difficult, but as time passes, you should continue to improve. Be sure to discuss your recovery time with your provider so you both have an understanding of what recovery means to you. It is as individual as the patient.

Will I have any activity restrictions after surgery? See Full Details

It is likely that you will have some limitations and activity restrictions after surgery. Some of those restrictions may include no driving, no lifting, no bending, no walking, and so on. Be sure to discuss your activity concerns with your provider prior to surgery so you can plan accordingly.

How long will I be out of work? See Full Details

Some patients may require a period of time out of work after their procedure. The length of time out of work will depend on your type of surgery and what you do for work. Some patients will be able to return to work the day after their procedure and have very little loss of work time, while others may need to remain out of work for several days or weeks. You should discuss your work concerns with your provider prior to surgery.

Additional FAQs

What is your medication policy? See Full Details

Prescriptions are renewed during normal office hours. In some instances, we may require that patients be seen in our office prior to medication renewal. Medication requests called in after 5:00 PM on Friday will NOT be refilled until 8:00 AM on Monday.

What is the best way to request medication? See Full Details

The fastest and most efficient way for you to help us take care of your medication refill requests is to have your pharmacy call us or fax your medication requests to (919) 863-6904.

Once the medication request is processed, your medication will be called or faxed to your pharmacy. Please check with your pharmacy late afternoon regarding your medication request. If there is an issue with your medication request or if it is unable to be processed the same business day, you will be notified.

How do I get my short-term disability or Family Medical Leave of Absence forms completed? See Full Details

These forms are usually provided by your employer or insurance company. In an effort to streamline the process of completing the large volume of forms we receive daily, we are unable to complete short-term and long-term carrier-specific forms. Instead, we will attach to your form a computer-generated form, which will provide all the information that your insurance carrier is requesting. It may take up to 5-7 business days to process your form. There are several ways you can get these forms to the administrative assistant for your doctor or mid-level provider.

  • Fax the form(s) to (919) 863-6821
  • Mail the form(s) to 3001 Edwards Mill Road, Suite 200, Raleigh, NC 27612
  • Bring the form(s) to any Raleigh Orthopaedic office location

It would expedite completion of your form if you download the Short-Term Disability/FMLA Cover Sheet, complete It in full and sign it, then submit it with your form(s).

Click here to download the Short-Term Disability/FMLA Form

How do I request my medical records? See Full Details

Raleigh Orthopaedic Clinic has multiple options to submit your medical record request.

  • Complete your medical record request entirely online through HealthMark Group, a secure, simple way to request your medical records. You can complete your medical records request entirely online. HealthMark Group provides patients with real-time online status, tracking, and secure messaging. They will email you when your records are ready.
  • Stop by in person and complete a HIPAA authorization form.

Raleigh Orthopaedic Newsletters

Stay up-to-date with the latest news about Raleigh Orthopaedic and our Performance Centers by signing up for our newsletter! Once per quarter, we send out email updates about upcoming events, tips from our doctors, and exciting news in our practice. We want you to know that your contact information is for internal purposes only, and we will not sell or share your personal information with any outside source. Thank you for choosing Raleigh Orthopaedic Clinic!


By submitting this form, you are granting: Raleigh Orthopaedic, 3001 Edwards Mill Road, Raleigh, North Carolina, 27612, United States, https://raleighortho.com permission to email you. You may unsubscribe via the link found at the bottom of every email. (See our Email Privacy Policy for details.) Emails are serviced by Constant Contact.