FAQs: Booking Your Appointment Online

August 30, 2021 | By: Raleigh Orthopaedic Team


With online scheduling, your personalized orthopaedic care can be scheduled at your convenience, not only during Raleigh Orthopaedic’s office hours.

Raleigh Orthopaedic is committed to providing the highest quality musculoskeletal care available in the Triangle and surrounding regions of central North Carolina, and our ultimate mission is to be your provider of choice for orthopaedic surgery/medical care. We are dedicated to providing compassionate, personalized care and that means being able to find time with a provider and schedule an appointment as quickly and conveniently as possible.

Frequently Asked Questions

Can I schedule an appointment online for any service at any location?

Online scheduling is available for all Raleigh Orthopaedic physicians, advanced practice providers and clinic locations. At this time, physical therapy appointments, MRI appointments and Urgent Care appointments cannot be scheduled online.

Book Online

View Our Physicians | View Our Clinic Locations

How do I schedule an appointment online?

Scheduling your next appointment online is simple and convenient. Wherever you are on RaleighOrtho.com, you’ll find the Book Online button on the homepage as well as all provider and clinic location pages.

Once you click the button you will be prompted to provide more information about the reason for your visit. Then, simply select the appointment date and time that works best for you.

Schedule By Physician

When you search by physician, you will see appointments available with the physician at the office location(s) where he practices. If the provider does not specialize in the reason for your visit, you will be prompted to contact our team by phone. Our team will assist you in identifying a physician who can treat your orthopaedic needs.

Can I schedule a visit to orthopedic urgent care online?

Raleigh Orthopaedic’s orthopedic urgent cares are designed for “walk-in” appointments and are not currently available for online scheduling. Our convenient urgent care locations across Wake County are staffed by expert-trained advanced practice providers for your acute, or urgent orthopaedic needs.

Why do I need to enter information about my ailment?

The providers are Raleigh Orthopaedic are fellowship-trained specialists, and we want to partner you with someone who can best address your specific needs. When you go to schedule an appointment, you will be asked to tell us more about your ailment. Think “where does it hurt?” such as “foot, knee or shoulder.”

We may ask one or two follow up questions based on your response. Some orthopaedic conditions can mimic other ailments. For example, hip pain could feel like back pain. By answering these questions, we can more quickly get to the source of your pain.

What information will I need about my insurance to be able to schedule an appointment?

When scheduling your appointment online, we will ask for several pieces of information about your insurance provider. This feedback allows us to verify your insurance information prior to your appointment and make your visit simpler.

You should be able to find everything you need on your insurance card. Just tell us about:

  • The name of your insurer or insurance plan
  • Your policy or member number
  • Your Plan ID or group number

What if I don’t have insurance?

When asked to provide insurance details, you can choose ‘Self Pay’ if you do not have an insurance provider. You will be able to proceed with making an appointment.

What if Raleigh Orthopaedic is out of my network?

After entering your insurance information, you will be notified if Raleigh Orthopaedic is out of your network. You will be advised to call us at 919-781-5600 to help you schedule an appointment.

Learn More about Raleigh Orthopaedic participating insurances

What if I’m planning to use workers’ comp?

When providing details about the reason for your visit, you will be asked to indicate if you will be using workers’ compensation. If you plan on using workers’ compensation you will need to call 919-781-5600 and a member of our team will be able to assist you with scheduling an appointment related to an injury at work.

What should I bring to my appointment?

Please bring the following to your appointment:

  • Insurance information
  • Photo ID
  • Any specialist copays or financial responsibility owed
  • A list of your current medications
  • Images to include x-rays, MRI or CT scans and medical records from other providers related to this appointment

You will receive an email from us within four days prior to your appointment. Within that email, there will be a link that forwards you to our Patient Portal. The Patient Portal will allow you to fill out your forms prior to your appointment. If you are unable to complete your forms before your appointment, please arrive 15 minutes early to complete them in the office. Please understand that failing to bring relevant imaging studies and records may result in your appointment being delayed or rescheduled.

Schedule an appointment

Your well-being is important to us. Raleigh Orthopaedic is Wake County’s oldest and most experienced orthopedic practice, serving the Triangle and surrounding regions of central North Carolina since 1919. If your injury or condition is recent, you can walk right into one of our Raleigh Orthopaedic Urgent Care locations for immediate care. For rehabilitation and physical therapy, no referral is needed to see one of our physical therapists.