For Patients
What is an Orthopaedic Surgeon?
An Orthopaedic Surgeon is a medical doctor who specializes in the treatment of musculoskeletal system, including bones, joints, muscles, ligaments, tendons, nerves and skin. Learn more about the Raleigh Orthopaedic Clinic Orthopaedic Surgeons
What is a Podiatrist?
A Podiatrist, or foot doctor, is a licensed Doctor of Podiatric Medicine (D.P.M), specializing conservative alternative methods of medical care of the foot, ankle and lower extremities. Learn more about the Raleigh Orthopaedic Clinic Podiatrist
What is a PA and a NP?
A PA is a Physician Assistant. A NP is a Nurse Practitioner. Raleigh Orthopaedic Clinic’s Physician Assistants and Nurse Practitioners work directly with our doctors. Learn more about the Raleigh Orthopaedic Clinic Physician Assistants and Nurse Practitioners
What are your hours of operation?
We are open Monday through Friday from 8:00 AM – 5:00 PM.
In addition, we have an Orthopaedic Urgent Cares for prompt expert care for a variety of orthopaedic conditions for patients of all ages.
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Raleigh Urgent Care Garner, Holly Springs, Wakefield, Cary, and West Cary-Panther Creek Urgent Cares *Cary and West Cary-Panther Creek are by appointment only |
Where are your offices located?
We have 9 locations, including the Raleigh Orthopaedic Performance Centers throughout the Triangle region:
| Raleigh Orthopaedic — Raleigh office 3001 Edwards Mill Road Raleigh, NC 27612 |
Raleigh Orthopaedic — Garner office 1325 Timber Drive East Garner, NC 27529 |
| Raleigh Orthopaedic — Cary office 115 Kildaire Park Drive, Suite 102 Cary, NC 27518 |
Raleigh Orthopaedic — Wakefield office 11200 Governor Manly Way, Suite 309 Raleigh, NC 27614 |
| Raleigh Orthopaedic — Holly Springs office 781 Avent Ferry Road, Suite 110 Holly Springs, NC 27540 |
Raleigh Orthopaedic – West Cary-Panther Creek office 6715 McCrimmon Parkway, Suite 205 Cary, NC 27519 |
| Raleigh Orthopaedic Performance Center (Raleigh) 3209 Gresham Lake Road, Suite 135 Raleigh, NC 27615 |
Raleigh Orthopaedic Performance Center (Cary-Morrisville) 110 Competition Center Drive, Suite 154 Morrisville, NC 27560 |
| Raleigh Orthopaedic – Morrisville Physical Therapy 1105 Copeland Oaks Drive, Morrisville, NC 27560 |
Click here for directions to our offices.
What offices do the Raleigh Orthopaedic Clinic doctors go?
We have 6 clinic offices in the Triangle: Raleigh, Garner, Cary, Holly Springs, Wakefield and West Cary-Panther Creek. Most of the Raleigh Orthopaedic Clinic physicians come to the Raleigh location at least one half day per week, and most of the doctors travel to our satellite offices.
How do I schedule an appointment?
To schedule an appointment at one of our six convenient clinic locations in the Triangle, please schedule your appointment online or call (919) 781-5600 to speak with one of our appointment specialists.
Does it matter which physician I see?
If you are unsure about which physician you need to see, please call our office at (919) 781-5600, and our appointment specialists will help you schedule an appointment for your specific condition.
What should I bring to my appointment?
If you are a new patient, please complete and submit the online patient registration form prior to your upcoming appointment.
In order for us to better serve you, it is very important that you bring the following items to your visit:
- Photo identification
- Your health insurance card and co-payment
- A list of current medications
- Any and all previous x-ray, MRI, CT, or bone scans
- Your referring physician and primary care physician’s name, address & phone number
- A list of your questions and concerns
- Patients under the age of 18 must be accompanied by a parent or legal guardian
- New patients: please complete and submit the patient registration prior to your scheduled appointment
- Completed patient forms
What insurances do you accept?
Aetna/Coventry, Blue Cross, Cigna, Humana, Humana Military/Tricare East, MedCost, Medicaid, Medicare, Multiplan/PHCS, Prime Health, and United Healthcare
It is best to check with your insurance company before making an appointment to determine if your visit will be covered.
Is a co-payment required for follow up visits?
Your insurance policy determines whether or not you have a co-pay for your follow up visits; however, under most insurance policies, a co-pay is due at each visit.
How do I make an initial appointment for a workers compensation claim?
The patient needs to contact their employer or case manager, and the employer or case manager will call to make the initial appointment at Raleigh Orthopaedic Clinic. Learn more about the Raleigh Orthopaedic Clinic Workers Compensation Department
If I have already been treated by another orthopaedic practice, what do I need to do to make an appointment at Raleigh Orthopaedic?
Please call the appointments line (919) 781-5600 and the appointment specialists will determine whether you will need to provide physician’s notes, surgery notes, x-rays, etc. for review prior to making the appointment.
What is your medication policy?
Prescriptions are renewed during normal office hours. In some instances, we may require that patient be seen in our office prior to medication renewal. Medication requests called in after 5:00 PM on Friday will NOT be refilled until 8:00 AM on Monday.
What is the best way to request medication?
The fastest and most efficient way for you to help us take care of your medication refill requests is to have your pharmacy call us or fax your medication requests to (919) 863-6904.
Once the medication request is processed, your medication will be called or faxed into your pharmacy. Please check with your pharmacy late afternoon regarding your medication request. If there is an issue with your medication request or if it is unable to be processed the same business day, you will be notified.
Is it necessary for me to visit my primary care physician or medical doctor before surgery?
Patients that have an extensive medical history or cardiac issues may require a visit with their medical doctor and/or cardiologist prior to surgery for medical clearance. Your surgeon will let you know if you need a pre-operative medical clearance and give you the necessary paperwork to be completed by your physician. Not all patients will need medical clearance or a visit with their medical doctor.
Why do I need to come back to the office for a History & Physical appointment before surgery?
The hospitals and surgery centers require that you have a history and physical evaluation no greater than 30 days prior to the surgery date. In most cases, this evaluation is completed in the office with the physician assistant or nurse practitioner about one week prior to surgery. At this appointment, you will sign the consent for surgery, the provider will listen to your heart and lungs, go over your medical history, and answer any questions you may have about the procedure or recovery.
Why do I need to go to the hospital for a pre-operative visit?
Some patients will also have a pre-operative appointment at the hospital prior to surgery. This appointment is required by anesthesia for patients that have certain medical conditions that need to be evaluated by the hospital staff. They may perform tests or labs as deemed necessary by the anesthesiologist. Not all patients will be required to have a pre-operative visit at the hospital. Your surgeon or surgery scheduler will inform you if this appointment is necessary.
Will you contact my insurance company for authorization?
Yes, Raleigh Orthopaedic will contact your insurance company to verify that your insurance coverage is current and active. This will be done by our office either online or by calling the insurance company directly. Some insurance plans will also require pre-certification of the procedure prior to surgery. If your plan does require pre-certification, we will be sure that to obtain the authorization about a week prior to surgery. Please be sure that we have the correct information on file especially if your insurance has changed recently.
Do I need to contact my insurance company?
We recommend that you make yourself aware of your insurance coverage. There is likely to be some out of pocket expense so you may want to contact your insurance plan to discuss your coverage and what portion of the surgery you will be responsible for.
How much will my surgery cost?
The surgery fees are made up of three parts: the surgeon’s fees, the hospital fee and the anesthesia fees. Upon your request, we can provide you with the estimated charges for the surgeon. We can also provide you with the contact information for the facility and anesthesiologist to get their charges. The charges for the surgery are not necessarily the same as what the insurance will agree to pay. The amount the insurance will pay is based on the contracted rates between the payor (the insurance company) and payee (surgeon, facility and anesthesiologist).
What time do I have to be at the hospital or facility?
Your arrival time will vary depending on the procedure, anesthesia type and surgeon preferences. Patients will be instructed by their surgery scheduler what time to arrive at the facility, typically this is 2-3 hours prior to the surgery time.
Can I have something to eat before I go to the hospital?
You will not be permitted to eat or drink anything as of midnight the night before surgery. This is required by anesthesia and your surgery may be cancelled if you do so. Exceptions may be made for children, diabetics or patients with surgery late in the day.
What should I bring with me to the hospital?
Be sure to bring a picture ID and your insurance card. If you are staying overnight, you may bring a few items of comfort such as your toothbrush, slippers and night clothes. It is recommended that you leave your valuables or other items that are not necessary, at home.
How long will my recovery be?
The length of your recovery depends on many factors. Your recovery will depend on the surgical procedure itself, how your body responds to the surgery, and what you determine as being recovered. Recovery from surgery is a gradual process. The first few days are usually the most difficult but as time passes you should continue to improve. Be sure to discuss your recovery time with your provider so you both have an understanding of what recovery means to you. It is as individual as the patient.
How long will I be out of work?
Some patients may require a period of time out of work after their procedure. The length of time out of work will depend on the type of surgery and what you do for work. Some patients will be able to return to work the day after their procedure and have very little loss of work time, others may need to remain out of work for several days or weeks. You should discuss your work concerns with your provider prior to surgery.
Will I have any activity restrictions after surgery?
It is likely that you will have some limitations and activity restrictions after surgery. Some of those restrictions may include no driving, no lifting, no bending or no walking and so on. Be sure to discuss your activity concerns with your provider prior to surgery so you can plan accordingly.
How do I get my short-term disability or Family Medical Leave of Absence forms completed?
These forms are usually provided by your employer or insurance company. In an effort to streamline the process of completing the large volume of forms we receive daily, we are unable to complete short-term and long-term carrier-specific forms. Instead, we will attach to your form a computer-generated form, which will provide all the information that your insurance carrier is requesting. It may take up to 5-7 business days to process your form. There are several ways you can get these forms to the administrative assistant for your doctor or mid-level provider.
- Fax the form(s) to (919) 863-6821
- Mail the form(s) to 3001 Edwards Mill Road, Suite 200, Raleigh, NC 27612
- Bring the form(s) to any Raleigh Orthopaedic office location
It would expedite completion of your form, if you would download the Short-Term Disability/FMLA Cover Sheet, complete It in full and sign it, then submit it with your form(s).
Click here to download the Short-Term Disability/FMLA Form
How do I pay my bill?
For your convenience, Raleigh Orthopaedic Clinic now offers online bill payment through PatientCo, a payment technology company built specifically for healthcare. For more information, please visit www.patientco.com. Make your payment online now.
Or you may send your payments by mail to the following address:
Raleigh Orthopaedic Clinic
PO Box 2509
Garner, NC 27529
For questions or concerns regarding your bill, please contact our billing department at (919)863-6920.
How do I request my medical records?
Raleigh Orthopaedic Clinic has multiple options to submit your medical record request, they are:
- Complete your medical record request entirely online through hXe, a secure, simple way to request your medical records. You can complete the HIPAA form entirely online and you will be able to download the records once they are ready.
- Stop by in person and complete a HIPAA authorization form.