Raleigh Orthopaedic is requiring ALL patients & visitors to wear a MASK for any appointment. Please review our COVID-19 policies.

COVID-19: Frequently Asked Questions

At Raleigh Orthopaedic, there is nothing more important than the health and well-being of our patients, employees and community. During this time of uneasiness as coronavirus impacts our daily lives, we want to assure you that we remain committed to providing the highest quality and compassionate orthopaedic care in the Triangle and surrounding regions of central North Carolina. We are here for you.

We know you have questions and we hope the following will answer those as well as provide peace of mind. If you have a question that is not answered below, please do not hesitate to call us at (919) 781-5600.

WHAT SCREENING CRITERIA IS RALEIGH ORTHOPAEDIC FOLLOWING?

 Following CDC guidelines, all patients, visitors, and employees entering Raleigh Orthopaedic buildings will be screened, including having their temperature taken and answering the following questions.

  • Have you or your caregiver had a fever of 100.3°F in the past 14 days?
  • Do you or caregiver have a cough, sneezing, sore throat, headache, shortness of breath, or difficulty breathing?
  • Have you been in close contact with someone with confirmed positive COVID-19 infection?
  • Have you traveled to or been in contact with anyone who has traveled to Coronavirus affected areas in the US or overseas?

IS RALEIGH ORTHOPAEDIC AND RALEIGH ORTHOPAEDIC URGENT CARE OPEN AND SEEING PATIENTS?

Yes, Raleigh Orthopaedic is open. Like other sub-specialty and primary care practices in the area, Raleigh Orthopaedic is staying open to help the hospitals conserve resources and staff to battle COVID-19. As of Monday, March 30, Raleigh Orthopaedic consolidated clinic, urgent care and MRI to only the Raleigh and Garner locations. Your musculoskeletal health is of utmost importance to us and we will continue to be here for you for any orthopaedic injury or condition during the COVID-19 pandemic.

Raleigh Orthopaedic is asking patients with fractures, sprains, or recent injury or condition to skip the ER during this time and come straight to our Raleigh or Garner urgent care for your orthopaedic issues. Raleigh Orthopaedic Urgent Care offers an affordable and efficient alternative to the emergency room with high-quality and convenient orthopaedic care. Raleigh Orthopaedic Urgent Care only charges a copay for a specialist instead of a copay for Urgent Care. Walk-ins are welcome. The Raleigh Urgent Care continues to be open from 8:00 AM to 8:00 PM on weekdays and from 9:00 AM to 2:00 PM on Saturdays.

I JUST HAD SURGERY AND MY DOCTOR TOLD ME I NEED PHYSICAL THERAPY FOR FOUR TO SIX WEEKS. IS PHYSICAL THERAPY STILL OPEN?

Therapy Services remain open at all locations (Raleigh, Garner, Cary, North Raleigh, Cary-Morrisville Performance Center and Raleigh Performance Center) except for Morrisville Physical Therapy.

MY PHYSICAL THERAPIST HAS TO HELP MOVE MY BODY AS PART OF MY TREATMENT AND ISN’T 6’ AWAY, IS THAT SAFE? SHOULD I RESCHEDULE MY APPOINTMENT?

Your safety and that of our staff is our number one priority. We are following CDC screening guidelines before anyone – patients and staff – enters our offices to reduce the risk of exposure. Our physical therapists are also wearing masks to protect patients.

IS IT SAFE FOR ME TO KEEP MY APPOINTMENT? WHAT IS RALEIGH ORTHOPAEDIC DOING TO HELP?

In accordance with CDC guidelines, Raleigh Orthopaedic is following best practices to provide you and our employees with a safe environment.

  • Increased hospital grade cleaning and disinfection of our offices, waiting and exam rooms. We will be paying close attention to areas that are touched frequently, such as doorknobs.
  • All clinical areas at Raleigh Orthopaedic will continue to be sanitized with hospital grade disinfectant between every patient.
  • We are following strict hand washing protocols for all employees.
  • Preemptive phone screening with a series of questions before an appointment is scheduled.
  • Preemptive patient screening including temperature checks and questions about symptoms and travel for anyone (patients, visitors and employees) entering our clinics. The questions are following CDC guidelines.
  • All employees will be wearing masks to prevent exposure to patients from asymptomatic employees

IS IT OKAY TO BRING SOMEONE WITH ME TO MY APPOINTMENT?

To keep everyone safe and protected, we are working to minimize the number of people coming into our clinics. Patients will be limited to one individual guest during their office visit or physical therapy appointment. If you have already made plans to have more than one other person in attendance please call Raleigh Orthopaedic at (919) 781-5600 for approval.

MY PRIMARY CARE DOCTOR CONSIDERS ME TO BE HIGH-RISK PATIENT, BUT I DON’T FEEL SICK. SHOULD I RESCHEDULE?

Your well-being is our priority. However, the CDC recommends rescheduling your appointment if you meet one of the following criteria:

  • You have symptoms of COVID-19 (fever of 100.3F or greater in the past 14 days, cough, sneezing, sore throat, headache, shortness of breath or difficulty breathing) or have been in close contact with someone who has symptoms
  • You know you have been exposed to COVID-19 or have been in close contact with someone who has been exposed
  • You have recently traveled internationally to any country except Mexico, Canada, or the Caribbean or traveled domestically to any part of the states of New York, New Jersey or Connecticut or have been in close contact with someone who has traveled there
  • You are a high-risk patient* (*defined by CDC as older adults – 65 years or older – or if you have chronic medical conditions like heart disease, diabetes or lung disease)

WHY IS RALEIGH ORTHOPAEDIC STAFF WEARING MASKS?

Effective Tuesday, March 7, 2020, all Raleigh Orthopaedic employees will be wearing masks. The CDC advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. The cloth face coverings recommended are not surgical masks or N-95 respirators. We believe that any available critical supplies should be reserved for hospital and emergency workers and we continue to support the UNC healthcare system including UNC REX Hospital who really need the personal protection supplies.

ARE THERE THINGS I SHOULD BE DOING THAT COULD BE HELPFUL DURING THIS TIME?

If you have health concerns beyond orthopaedic care, we strongly suggest you talk with your primary care provider. We continue to encourage our patients, employees, friends and family to practice safe and simple behaviors being recommended by the CDC and WHO.

  • Wash your hands for at least 20 seconds with soap and water
  • Avoid placing your hands on your face, mouth, nose or eyes
  • Cover your coughs and sneezes with your elbow or a tissue and throw the tissue in the trash
  • Clean and disinfect frequently touched surfaces and objects
  • Avoid close contact with people who are sick
  • Limit your exposure to large crowds
  • Wear a cloth face cover when you have to go out in public to protect other people in case you are infected

Our goal is to make our offices one of the cleanest, safest places you can visit so as to continue to provide excellent orthopaedic care. We appreciate your compliance in order to protect the health and safety of our patients, communities and staff.