Scheduling Appointments at Raleigh Orthopaedic
Raleigh Orthopaedic strives to provide the highest level of customer service to our patients. We are dedicated to providing compassionate, personalized care and that means being able to find time with a provider and schedule an appointment as quickly and conveniently as possible. DASHself, our intuitive online scheduling platform, gives you the freedom to select your preferred doctor, time, and location – all from the convenience of your mobile, tablet, or desktop device.
We’re sharing a step-by-step guide to our online scheduling platform to make scheduling your next appointment as easy as possible!
Step 2: Select your ailment. The providers are Raleigh Orthopaedic are fellowship-trained specialists, and we want to partner you with someone who can best address your specific needs. When you go to schedule an appointment, you will be asked to tell us more about your ailment. Think “where does it hurt?” such as “foot, knee or shoulder.”
We may ask one or two follow up questions based on your response. Some orthopedic conditions can mimic other ailments. For example, hip pain could feel like back pain. By answering these questions, we can more quickly get to the source of your pain.
Step 3: Enter your Insurance information. When scheduling your appointment online, we will ask for several pieces of information about your insurance provider. This feedback allows us to verify your insurance information prior to your appointment and make your visit simpler.
You should be able to find everything you need on your insurance card. Just tell us about:
- The name of your insurer or insurance plan
- Your policy or member number
- Your Plan ID or group number
- No Insurance Option: When asked to provide insurance details, you can choose ‘Self Pay’ if you do not have an insurance provider. You will be able to proceed with making an appointment.
Step 4: Select your physician. When you search by physician, you will see appointments available with the physician at the office location(s) where they practice. If the provider does not specialize in the reason for your visit, you will be prompted to contact our team by phone. Our team will assist you in identifying a physician who can treat your orthopedic needs.
Step 5: Insert your personal details. Here you will input your personal information and summarize your injury/condition.
Step 6: Prepare for your appointment. You will receive an email from us within four days prior to your appointment. Within that email, there will be a link that forwards you to our Patient Portal. The Patient Portal will allow you to fill out your forms prior to your appointment. If you are unable to complete your forms before your appointment, please arrive 15 minutes early to complete them in the office. Please understand that failing to bring relevant imaging studies and records may result in your appointment being delayed or rescheduled.
Please bring the following to your appointment:
- Insurance information
- Photo ID
- Any specialist copays or financial responsibility owed
- A list of your current medications
- Images to include x-rays, MRI or CT scans and medical records from other providers related to this appointment
Your well-being is important to us. Raleigh Orthopaedic is Wake County’s oldest and most experienced orthopedic practice, serving the Triangle and surrounding regions of central North Carolina since 1919. Click here or call us to schedule an appointment with one of our orthopedic specialists. If your injury or condition is recent, you can walk right into one of our Raleigh Orthopaedic Urgent Care locations for immediate care. For rehabilitation and physical therapy, no referral is needed to see one of our physical therapists.