Frequently Asked Questions

What is an Orthopaedic Surgeon?

An Orthopaedic Surgeon is a medical doctor who specializes in the treatment of musculoskeletal system, including bones, joints, muscles, ligaments, tendons, nerves and skin. Learn more about the Raleigh Orthopaedic Clinic Orthopaedic Surgeons

What is a Physiatrist?

A Physiatrist is a medical doctor who specializes in the non-surgical treatment of the musculoskeletal systems, including neurological studies. Learn more about the Raleigh Orthopaedic Physiatrists

What is a Podiatrist?

A Podiatrist, or foot doctor, is a licensed Doctor of Podiatric Medicine (D.P.M), specializing conservative alternative methods of medical care of the foot, ankle and lower extremities. Learn more about the Raleigh Orthopaedic Clinic Podiatrist

What is a PA-C and a NP?

A PA-C is a Physician Assistant-Certified.  An NP is a Nurse Practitioner. Raleigh Orthopaedic Clinic’s Physician Assistants and Nurse Practitioners work directly with our doctors.  Learn more about the Raleigh Orthopaedic Clinic Physician Assistants and Nurse Practitioners

How do I schedule an appointment?

To schedule an appointment at one of our four convenient clinic locations in the Triangle, please complete the online appointment request form or you may call (919) 863-6808 to speak with one of our appointment specialists.

Does it matter which physician I see?

If you are unsure about which physician you need to see, please call our office at (919) 863-6808, and our appointment specialists will help you schedule an appointment for your specific condition.

How do I make an initial appointment for a workers compensation claim?

The patient needs to contact their employer or case manager, and the employer or case manager will call to make the initial appointment at Raleigh Orthopaedic Clinic. Learn more about the Raleigh Orthopaedic Clinic Workers Compensation Department

If I have already been treated by another orthopaedic practice, what do I need to do to make an appointment at Raleigh Orthopaedic?

Please call the appointments line (919) 863-6808 and the appointment specialists will determine whether you will need to provide physician's notes, surgery notes, x-rays, ect. for review prior to making the appointment.

What should I bring to my appointment?

If you are a new patient, please complete and submit the online patient registration form prior to your upcoming appointment.

In order for us to better serve you, it is very important that you bring the following items to your visit:

• Photo identification
• Your health insurance card and copay
• A list of current medications
• Any and all previous x-ray, MRI, CT, or bone scans
• Your referring physician and primary care physician’s name, address & phone number
• A list of your questions and concerns
• Patients under the age of 18 must be accompanied by a parent or legal guardian
• New patients: please complete and submit the patient registration prior to your scheduled appointment
• Completed patient forms

What are your hours of operation?

We are open Monday through Thursday from 8:00 AM - 6:00 PM and Friday from 9:00 AM- 5:00 PM.

In addition, we have an After Hours Clinic for urgent orthopaedic conditions at our Glenwood Avenue office weekdays from 5:00PM to 9:00PM, and Saturday from 9:00AM to 2:00PM

Where are your offices located?

We have 6 locations, including our Athletic Performance Centers throughout the Triangle region:

Click here for directions to our offices.

What offices do the Raleigh Orthopaedic Clinic doctors go?

We have 5 clinic offices in the Triangle: Glenwood Avenue, Garner, Cary and North Raleigh.  The Raleigh Orthopaedic Clinic physicians come to the Glenwood Avenue location at least one half day per week, and most of the doctors travel to our satellite offices. 

What insurances do you accept?

Aetna US Healthcare, Blue Cross/Blue Shield, Carolina Premier Medical Group, Carolina Summit, CIGNA, DukeHealth Direct, Envision, Ethix, First Heath, Great West, HealthSource, Humana, Kanawha Healthcare Solutions, Mamsi, Medcost, Medicaid, Medicare, OneNet PPO, Patient's Choice, Preferred Health Network, Primary Physiciancare, Private Healthcare Systems, Provident PRO, United Healthcare, Wellpath

It is best to check with your insurance company before making an appointment to determine if your visit will be covered.

Is a co-pay required for follow up visits?

Your insurance policy determines whether or not you have a co-pay for your follow up visits; however, under most insurance policies, a co-pay is due at each visit.

How do I pay my bill?

For your convenience, Raleigh Orthopaedic Clinic now offers online bill payment utilizing PayPal's credit card processing system. A Paypal account is not required to process your payment. PayPal accepts all major credit/debit cards. For more information, please visit www.paypal.com. When you make a payment using PayPal, your credit card information will not be stored by or provided to Raleigh Orthopaedic Clinic. All credit card processing is handled through PayPal. By entering your email address, a copy of your receipt will be delivered to you directly. We encourage you to print and save this receipt for your records. If you encounter any payment problems you will need to provide the Transaction ID in order for us to assist you. Make your payment online now

Or you may send your payments by mail to the following address:
Raleigh Orthopaedic Clinic
PO Box 10707
Raleigh, NC 27607

For questions or concerns regarding your bill, please contact our billing department at (919)863-6920.

What is the best way to request medication?

The fastest and most efficient way for you to help us take care of your medication refill requests is to complete the online prescription refill request, or have your pharmacy call us or fax your medication requests to (919) 863-6904.

Once the medication request is processed, your medication will be called or faxed into your pharmacy. Please check with your pharmacy late afternoon regarding your medication request. If there is an issue with your medication request or if it is unable to be processed the same business day, you will be notified.

Click here to learn more about our medication policy

How do I get my short-term disability or Family Medical Leave of Absence forms completed?

These forms are usually provided by your employer or insurance company. In an effort to streamline the process of completing the large volume of forms we receive daily, we are unable to complete short-term and long-term carrier-specific forms. Instead, we will attach to your form a computer-generated form, which will provide all the information that your insurance carrier is requesting. It may take up to 5-7 business days to process your form. There are several ways you can get these forms to the administrative assistant for your doctor or mid-level provider.

• Fax the form(s) to (919) 863-6821
• Mail the form(s) to 3515 Glenwood Avenue, Raleigh, NC 27612
• Bring the form(s) to any Raleigh Orthopaedic office location

It would expedite completion of your form, if you would download the Short-Term Disability/FMLA Cover Sheet, complete It in full and sign it, then submit it with your form(s).

Click here to download the Short-Term Disability/FMLA Form